Richard has dedicated his professional life to the employee benefits industry. Since 2005, he's interacted with nearly every department inside of an insurance company and brokerage firm. From claims to underwriting to billing to commissions... he's seen the sausage get made.
During his sales career with Sun Life Financial, Richard noticed the shift towards software being used to connect people, information, and systems in nearly every industry in the world except for his. He decided to do something to help the industry he loves, and voila... WatchTower was born. Richard's depth of experience helps him see the macro-view while setting the strategy and operations for the company. While he will be the first to admit that insurance is aggressively uncool, he loves that it combines math, law, business, and human behavior all into one.
Richard spends his personal time trying to make his wife and baby boys smile. He's traveled to more than 20 countries, eats at least one egg every day, and has never lost a game of hide-and-seek (we test this claim as often as possible).